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Operational Update for Customers

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Operational Update for Customers

In this time of widespread concern regarding the COVID-19 virus and its impact across the globe, our upmost priority remains the well-being and safety of our employees and their families, but equally important to us, is to continue serving you, our valued customer, the best way possible.

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What iMEDicare Pelvic Health Naturally is doing

We hope that you and your family are safe and well. This is not an easy time for any of us and I know that you will be adjusting to a different way of living. Much like yourselves, we're closely following the impact that the coronavirus (COVID-19) is having on our local communities and the small businesses within them.

We understand that many of you will be experiencing new and unexpected challenges during this difficult time and we're committed to providing you with as much support as possible in this period of uncertainty.

What iMEDicare Pelvic Health Naturally is doing.

We take the health and wellbeing of our staff seriously and, as such, the majority of our employees are now working from home so that they can continue to support you.

As a prescription medical device supplier on whom many patients depend for product and technical support, this means no change to our customer service operations. Our logistics warehouse remains operational following strict hygiene and employee protective protocols. Although we expect minimal change to your experience, please do bear with us if response times are longer than usual.

Our regional medical device representatives will be operating from their home environment in line with government safe distancing recommendations until further notice. However, we appreciate that continued access to technical support is of paramount importance especially in matters relating to medical device usage.

Delivery of product orders to Home Addresses and to Pharmacies via Royal Mail Recorded Delivery is continuing as normal with some local delays.

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FREE Telephone and Tele-video Technical support

To cater for your technical support requirements – please be aware that our field representatives will be able to offer FREE telephone and tele-video consultation support in the days and weeks ahead. This will include information on: How to assemble your device How to customize your device correctly How to apply your device to the body correctly How to clean and maintain your equipment Address usage and safety concerns How to obtain accessories and supplies via the NHS and via iMEDicare privately

This service offer is open to our customers in the UK and Ireland with full regional coverage.

To book your free tele-video consultation please email your request to contact@imedicare.co.uk specify your name / POSTCODE or County / product area of interest and telephone number. We will respond within 24 hours during the working week Monday to Friday.

The consultation can be conducted via any social platform that is convenient to you – ideally Skype or Whatsapp – however we can accommodate google hangouts / facetime or Microsoft teams.

Even a simple telephone conversation can be beneficial. If you prefer to speak to us by telephone – please call +44 1923237795 Monday to Friday 8am to 5pm.

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